Frequently Asked Questions

How can I book an appointment?

Book online, via WhatsApp +385 92 1816 736, by phone, or in person at any of our seven salons.

How much does a haircut cost?

Women's haircuts from €15, men's from €10, children's from €10 — the price depends on hair length. The complete, always up-to-date price list is on the Price list page.

How much do highlights or balayage cost?

All lightening techniques (classic foils, balayage, flamboyage, AirTouch) come as a package: highlights + toner + haircut + blow-dry — €95. Colouring comes as a package of colour + haircut + toner + blow-dry for €55.

What is the difference between classic highlights, AirTouch and balayage?

Classic foil highlights give maximum, even lightening from the root — refreshed every 6–8 weeks. AirTouch separates finer hairs with a blow-dryer for the softest transition and nearly invisible regrowth — every 3–6 months. Balayage is applied freehand for a natural sun-kissed effect with a natural root — every 3–5 months. Not sure? A consultation before your appointment is free.

Where are the Studio Marcela salons?

We have seven salons. Zagreb: Ilica 49 (city centre), Josipa Slavenskog 1 (SC Prečko), Hvarska 10 (Sigečica), Jaruščica 9A (Novi Zagreb) and Trg Drage Iblera 10 (Galleria Business Center). Dubrovnik: the Rixos Premium Dubrovnik hotel (Liechtensteinov put 3) and the Sheraton Dubrovnik Riviera Hotel (Srebreno). Details and directions are on the Contact page.

What are the opening hours?

Zagreb salons: Mon–Fri 8:00–20:00, Sat 8:00–15:00. The Dubrovnik hotel salons follow the hotel schedules; in summer we recommend booking at least two days in advance.

Do you come to my address?

Yes — our Frizer To Go service brings a complete salon to your address in Zagreb and Dubrovnik: hairstyle €70, wedding hairstyle €80, make-up €95. For groups (weddings, corporate events, productions) send us the approximate number of people — we reply with an offer the same day.

Do you do wedding hair and make-up?

Yes. Wedding hair starts with a trial appointment 2–4 weeks before the wedding (trial €40); the wedding hairstyle itself is €50. Make-up is €45, formal make-up €60. For brides we recommend trialling hair and make-up together — you see the whole look in advance.

Do you have a loyalty programme?

Yes — the free Loyalty card is valid in all seven salons: a permanent −10% on all services, a €50 voucher for referring a friend, and a special birthday discount the week before and after your birthday.

Which products do you use?

We work with the Italian professional brand Silky TechnoBasic (H.S.A. Milan), for which we are the exclusive Croatian importer. All home-care products can be purchased in any of our salons — your stylist will build a routine for you.

Do you offer treatments for damaged hair and scalp problems?

Yes — the pH-C5 keratin repair treatment (€40, or €50 with styling) for damaged hair, and Silky Remedy & Care programmes for hair loss (Trivix), dandruff (X-Trim) and oily scalp (Sebo). Scalp diagnostics are free with every appointment.

How can I cancel or change an appointment?

Via the link in your booking confirmation e-mail or by calling the salon where you booked.